More, quicker, easier – kind of

You can do five pretty easy tasks, pretty quickly. They won’t have much impact, but you’d have ticked them off the to-do list and that’d feel pretty good. Today. Or you can do that one hard task. It’ll make a difference, but it demands more time and effort, and you’ll feel uncomfortable – today. What will count for more, what will feel better, tomorrow? Continue reading More, quicker, easier – kind of

Numbers don’t lie, do they

I re-read this line with some skepticism: Currently, self-service support channels are severely underused, with only 26% of employees having ever used one. One of the books in most pleased to have read is A Field Guide to Lies and Statistics – I’ve thought more clearly around quoted numbers and percentages ever since. In this instance though, how 26% was arrived at isn’t as contentious … Continue reading Numbers don’t lie, do they

Mistakes and losses

I read today that it “is no coincidence that Einstein, who made the most discoveries, also made the greatest number of mistakes”. Elsewhere, Neil Pasricha has written this as “lose more to win more”. Time and again, successful folks pass on the message that there is no straightforward road to success. We must be open to failure, course correction, and new information. Humility helps. Courage … Continue reading Mistakes and losses

Shouldn’t be, but is – now what

Bob McKinnon’s weekly blog spoke to me directly today, posting about Frustration. He quotes an article from Psychology Today – “The majority of anger and frustration in life, no matter what the situation, has at its basis one simple thought: It shouldn’t be this way.” But, it is this way. The article offers tips on what to do when you can although sometimes there isn’t much … Continue reading Shouldn’t be, but is – now what