Numbers don’t lie, do they

I re-read this line with some skepticism: Currently, self-service support channels are severely underused, with only 26% of employees having ever used one. One of the books in most pleased to have read is A Field Guide to Lies and Statistics – I’ve thought more clearly around quoted numbers and percentages ever since. In this instance though, how 26% was arrived at isn’t as contentious … Continue reading Numbers don’t lie, do they