I enjoyed learning a little more about what data scientists do today. In summary it’s about creating insight that has a positive impact.
Software development isn’t really about writing code, it’s about programatically solving a problem. Improving a product or creating opportunity.
As a support analyst, the ticket logging and SLA juggling is merely a means to influence the situation positively when things have gone wrong.
No matter the tools and specific roles we have, the goal is ultimately to create positive impact.
To make things better.
Kindly, keep going.